Access Control | Other Serial Based Readers

Approximated time: 15-20 min

It is possible that you have a Serial reader that doesn't come as a Barcode Scanner. In those cases, the reader is recognized as a COM port on the computer but you still need to test if the reader is compatible. 


1. Make sure the Reader is correctly connected to the Computer

  • Connect the reader to the computer if you haven't done so
  • Press the Windows Key windows.png + R to open the Run Box and enter devmgmt.msc to open the device manager. 


  • Identify the Reader COM number in the COM/LPT ports Menu. (You will need this number later) 



2. Install the Virtuagym Check-in Client

baseline_report_problem_black_18dp.png Please Note that Our Check-in Software is only compatible with Windows Computers. Recommended Specifications: Windows 7 or Higher, 64-bit OS, 4GB RAM.


  • When the installation has been completed, you will see the following message indicating that you haven't added a reader yet. Click OK to continue.



3. Create a Connection Key in your Portal

Before you continue with the installation process, you have to create a connection in your online portal. A connection is a setting in the system that will enable a communication interface between the online portal and the Check-in Software that you just installed.

baseline_info_black_18dp.png Creating a Check-in connection also allows you to establish the business rules. Business rules are conditions and restrictions that your clients must meet if they want to access the facilities. Click here if you want to learn how to create business rules for Access Control.

To create a new connection:

  • Go to your portal > Business Settings > Connections.
  • Click on New to create a new Connection
  • Set a name and a description (Optional)
  • Save the connection



  • Once the connection has been saved just click on it and copy the API Key:



4. Setting up the Check-in Client

  • (If you haven't yet) Open the Check-in Client Application by double-clicking on the icon  Virtuagym_logo.ico  in the desktop and Click OK if you get a Notification message.
  • Go to the system tray located at the bottom right corner of the screen and right-click on the check-in client icon Virtuagym_logo.ico. Then select settings baseline_settings_black_18dp.png


baseline_report_problem_black_18dp.pngIf the software is being displayed in Dutch, open the Settings again and Select Engels from the Taal drop-down menu, then Click on Restart Program


  • Click on Add New to add a New Connection.
  • Select Serial and enter the Reader Name.
  • Paste the API Key in the textbox
  • Select the COM Port of the Reader from the drop down menu and Click OK.
  • Then Click on Restart Program



5. Test the Connection

Once the reader has been added it is recommended to test the connection to make sure it is working. To do so:

  • Make a scan from your reader.
  • If the Check-in client reacts to the scan, it means that the reader is ready to be used. You will notice that a notification will pop up at the bottom right of your screen and you will see a record in the Login History 


6. Next Steps

Learn how to connect/associate a card to a member

Learn how to create business rules for Access Control.

Make Check-in Client start on Windows Startup 


baseline_help_black_18dp.png Troubleshooting


baseline_info_black_18dp.png Quick Tips

  • If you have several scanners attached to the computer, it is recommended to create a connection per scanner. Example: If you have a scanner at the Front desk and another reader in a turnstile, create 2 separate connections in the online portal as well as in the Check-in Client
  • If you want your members to use credits for the Check-in, see how to set up business rules for the Access Control.


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