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Do your clients have credits to spend but they cannot use them?

If your clients have credits in their account but are still unable to book a class, it might be due to the settings of the Services.

  • Business settings > Memberships & Billing > Services.

A common error is to put a one (1) instead of a zero (0) as a minimum amount of credits allowed to book a class.

To avoid this problem, make sure to have a zero within the Minimum credits allowed section. This means that they can leave zero credits in their account. 

If you have a one on the Minimum credits allowed, clients will always have to leave one credit in their account. 

 

 

 

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