How do I cancel bookings? 2.0

Both staff members and clients can cancel a booked class.

  • As an EMPLOYEE: Go to Schedule App > Select the booked event of the client > Participants > Select the trash can to the right of the participant’s name > Choose a reason for the cancellation.  


  • As a CLIENT: Go to Schedule app > Select the booked event > Select “cancel booking” > Give a reason for the cancellation.


REMEMBER THAT: Cost event credits will be always refunded as long as the cancellation was done before the “free of charge” cancellation set time.

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