Online Payments | Using Paysafe

To be able to use Paysafe (formally known as Optimal Payments) for Virtuagym payments, you will need a Paysafe account. This can be created from within your portal.

Please note that for each business type there are different on-boarding links.
Select your country and business and set up your PaySafe account. 

Do you already have a Paysafe account? Please, send an email to  with the merchant’s account number and the new rates the merchant should be given and Paysafe will make the adjustments.

Start with your payment 

As soon as you've created an account, go to Business Settings > Payments in Virtuagym. Here, under "available payment providers", you can tick the box Paysafe. Under "Paysafe merchant account", enter the "Paysafe API Key" and your "Paysafe Account Number" that is attached to your Paysafe account. Save it. 

Now you can go to your financial app, find any invoice and under options at the top right of your screen, click on "email including pay-link". This will send the invoice as a PDF to the client, with the link to Paysafe to immediately pay the outstanding amount. 

If you want to email more than 1 invoice to clients, you can select multiple invoices from the invoice overview. Select all the invoices, click top left on options, and click on "email including pay-link". Now, all invoices including the payment link will be sent to your clients. 

When clients open the email, and click on the payment link, they are redirected to the Paysafe payment portal. There, they can fill in their information and do their first payment. 

When the payment of the client goes through, this is automatically updated in Virtuagym.

To learn more about the Payment Rates that are used, read this article.


Recurring payment

When the first payment is successful, the next payment can be executed via the Virtuagym portal. There are 2 ways to do it. 

First way: If their payment is successful the first time, you will see in the invoice of the client, a button with 'Paysafe'. You can click on this button, and the payment will be processed.  

Second way: if you have multiple invoices that you have to execute, you can select these invoices in the overview, click on options, and then on 'execute online payment'. 
Once you've clicked on this, the selected invoices will turn green. This means, that the invoices are in process, and that the payment is added. The invoices are processed one by one. It can be, that if the page is refreshed, not all invoices are processed (especially when you have more then 50 invoices). Please be patient, and give the system time to process all the invoices. There is a que running in the background that will make sure all selected invoices are paid. 
If the payment is successful, the invoice status is set to paid, and the creditcard payment is added. 
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