Direct Debit | Mollie-SEPA

1. Set up your Mollie account

To be able to use Mollie-SEPA for Virtuagym payments, you will need a Mollie account. You can create a Mollie account by going to your Business Settings > Payments and by clicking on the "Create Account" button for Mollie.

As soon as you have created your account please make sure to go to your Payment Methods in Mollie and make sure that you enable SEPA-incasso.


In order to receive payouts, make sure all the mandatory information is filled in in order to generate your live API key.

As soon as you’ve created a Mollie account and your live API key is generated, go to your Virtuagym Portal > Business Settings > Payments in your Virtuagym portal. Here, under ‘available payment providers’, you can tick the box Mollie. Under Mollie API Key enter the Mollie Live API Key and click on save.
Now you are ready to start collecting payments!



Mollie charges for the SEPA option 0,25 euros per successful transaction. You can find more information about merchant costs on this page. Please consult the bottom of this article and your Mollie account for additional costs for charge-backs and refused payments. 




1.1 Data mandatory for a client
In order to execute a SEPA payment, there are 4 fields required in our Virtuagym client profile.

  • First name and Last name
  • Account holder
  • Account number (IBAN number)


2. Process your SEPA payment in Virtuagym

  • Go to your financial app and select Outstanding, Online Payments and Mollie-SEPA.
  • Select all invoices that you want to process, click top left on Options and click on Execute Online Payment.

Once you’ve clicked on this, the selected invoices will turn green. This means that the payment is in progress. The invoices are processed one by one, so it can be that if the page refreshes not all invoices are processed yet. Please be patient, and give the system time to process all the invoices. There is a queue running in the background that will make sure all selected invoices will be sent to Mollie.


After the system has successfully sent the invoices to Mollie, every invoice is set to Pending. This means that Mollie will now execute the actual SEPA payment. Within 5 working days, Mollie will update the status of the invoices in Virtuagym from Pending to Paid or Outstanding if there is a failed payment.

2.1 Additional costs
In addition to the costs per transaction you pay (€0,25 euro per transaction), there are 2 extra costs for invoices. Please note that because of our partnership with Mollie, we are able to lower these additional costs for you! :)

1. Chargebacks > €0,45 per chargeback. (Normally €1,85)
2. Refused payments. €0,20 per refused payment. (Normally €1,85)

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